Frequently Asked Questions
What areas do you service?
We service Brisbane, the greater Brisbane region, and the wider South East Queensland area.
How do I make a motor accident claim?
Call us and we’ll lodge your claim for you.
Am I eligible for your service?
If you’re not-at-fault and can identify the at-fault party, you’re eligible for our full accident management service.
Even if you are at-fault, we can still assist in guiding you through your insurance claim.
What if my vehicle is an insurance write-off?
If your vehicle is deemed a total loss, we can assist you through the process with the insurer and can help you have a hire until the claim is settled.
Am I eligible for a hire car?
If you’re not-at-fault and can identify the at-fault driver, you’re eligible for a hire car at no cost to you.
How long can I keep the hire car?
You can keep the hire car for the duration of your vehicle repairs or until your claim is finalised.
Will I have to pay anything?
No, we recover the costs directly from the at-fault driver’s insurer, so you won’t be out of pocket.
Do I need to call my insurer first?
No, call us first, and we’ll handle the entire claims process, including towing, hire car arrangements, and insurance communication.
What if the at-fault driver is uninsured?
We can still assist you by guiding you through the options available.
Lodge a claim with Wilson Auto Claim Assist, and let us take the stress out of your accident.
We handle everything from getting your vehicle safely off the road to arranging a replacement car and managing repairs, so you can get back on the road.
Hours 24 Hours / 7 Days